PRIVACY POLICY
Last updated July 18, 2025
This Privacy
Notice for imbrr, LLC ("we," "us,"
or "our"), describes how
and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
■ Visit our website at imbrr.com or any website of ours that links to this privacy notice
■ Engage with us in other related ways ― including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy
rights and choices. We are responsible for making decisions about how your
personal information is processed. If you do not agree with our policies and
practices, please do not use our Services. If you still have any questions or
concerns, please contact us at moc.rrbmi@troppus.
SUMMARY OF KEY POINTS
This summary
provides key points from our privacy notice, but you can find out more details
about any of these topics by clicking the link following each key point or by
using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal
information depending on how you interact with us and the Services, the choices
you make, and the products and features you use. Learn more about personal information you
disclose to us.
Do we process any sensitive personal information? Some of the information may be considered
“special” or “sensitive” in certain jurisdictions, for example your racial or
ethnic origins, sexual orientation, and religious beliefs. We do not process
sensitive personal information.
Do we collect any information from third parties? We may collect information from public databases, marketing partners,
social media platforms, and other outside sources. Learn more about information collected from
other sources.
How do we process your information? We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to
comply with law. We may also process your information for other purposes with
your consent. We process your information only when we have a valid legal
reason to do so. Learn more about how we process your
information.
In what situations and with which types of parties
do we share personal information? We may
share information in specific situations and with specific categories of third
parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organizational and technical processes and procedures in place
to protect your personal information. However, no electronic transmission over
the internet or information storage technology can be guaranteed to be 100%
secure, so we cannot promise or guarantee that hackers, cybercriminals, or
other unauthorized third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Learn more about
how
we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable
privacy law may mean you have certain rights regarding your personal
information. Learn more about your privacy rights.
How do I exercise my rights? The easiest way to exercise your rights is by contacting support@imbrr.com. We will consider and act upon
any request in accordance with applicable data protection laws.
Want to
learn more about what we do with any information we collect? Review the privacy notice in
full.
1. WHAT INFORMATION DO WE
COLLECT?
2. HOW DO WE PROCESS YOUR
INFORMATION?
3. WHEN AND WITH WHOM DO WE
SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE
COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
6. HOW LONG DO WE KEEP YOUR
INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION
SAFE?
8. DO WE COLLECT INFORMATION FROM
MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO UNITED STATES RESIDENTS HAVE
SPECIFIC PRIVACY RIGHTS?
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS
NOTICE?
14. HOW CAN YOU REVIEW, UPDATE, OR
DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION
DO WE COLLECT?
Personal
information you disclose to us
In Short: We collect personal
information that you provide to us.
We collect
personal information that you voluntarily provide to us when you register on
the Services, express an interest in obtaining information about us or our
products and Services, when you participate in activities on the Services, or
otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of
your interactions with us and the Services, the choices you make, and the
products and features you use. The personal information we collect may include
the following:
■ Names
■ Installation addresses
■ Email addresses
■ Phone numbers
Sensitive
Information. We do not process
sensitive information.
Payment Data. We may collect data necessary to process your payment if you make
purchases, such as your payment instrument number (such as a credit card
number), and the security code associated with your payment instrument. All
payment data is handled and stored by PayPal.
You may find their privacy notice link(s) here: https://www.paypal.com/us/legalhub/paypal/privacy-full.
All personal
information that you provide to us must be true, complete, and accurate, and
you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information —
such as your Internet Protocol (IP) address and/or browser and device
characteristics — is collected automatically when you visit our Services.
We
automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your
name or contact information) but may include device and usage information, such
as your IP address, browser and device characteristics, operating system,
language preferences, referring URLs, device name, country, location,
information about how and when you use our Services, and other technical
information. This information is primarily needed to maintain the security and
operation of our Services, and for our internal analytics and reporting
purposes.
Like many businesses, we also collect information
through cookies and similar technologies.
The
information we collect includes:
■ Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
■ Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
■ Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
■ Sensor Data. We collect data generated by your use
of our product, including temperature, water pressure, and water usage data.
Information
collected from other sources
In Short: We may collect
limited data from public databases, marketing partners, social media platforms,
and other outside sources.
In order to
provide the Services to you and update our records, we may obtain information
about you from other sources, such as public databases. This information includes well permit data
for the installation location.
2. HOW DO WE
PROCESS YOUR INFORMATION?
In Short: We process your
information to provide, improve, and administer our Services, communicate with
you, for security and fraud prevention, and to comply with law. We may also
process your information for other purposes with your consent.
We process your personal information for a variety
of reasons, depending on how you interact with our Services, including:
■ To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
■ To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
■ To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
■ To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
■ To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
■ To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
■ To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
■ To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
■ To operate and maintain our services. We may process your information to improve the accuracy
and performance of our algorithms, monitor device health, support
troubleshooting, and provide insights and reports to you about your well system.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share
information in specific situations described in this section and/or with the
following categories of third parties.
Vendors, Consultants, and Other Third-Party
Service Providers. We
may share your data with third-party vendors, service providers, contractors,
or agents (“third parties”) who perform services for us or on our behalf
and require access to such information to do that work. We have contracts in place with our third
parties, which are designed to help safeguard your personal information. This
means that they cannot do anything with your personal information unless we
have instructed them to do it. They will also not share your personal
information with any organization apart from us. They also commit to protect
the data they hold on our behalf and to retain it for the period we instruct.
The categories of third parties we may share
personal information with are as follows:
§ Data Analytics Services
We also may need to share your personal
information in the following situations:
- Business Transfers. We may share or transfer
your information in connection with, or during negotiations of, any
merger, sale of company assets, financing, or acquisition of all or a
portion of our business to another company.
- Business Partners. We may share your information
with our business partners to improve the products or services.
4. DO WE USE
COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking
technologies to collect and store your information.
We may use cookies and similar
tracking technologies (like web beacons and pixels) to gather information when
you interact with our Services. Some online tracking technologies help us
maintain the security of our Services and your account, prevent crashes, fix
bugs, save your preferences, and assist with basic site functions.
5. DO
WE OFFER ARTIFICAL INTELLIGNECE-BASED PRODUCTS?
In Short: We offer
products, features, or tools powered by artificial intelligence, machine
learning, or similar technologies.
As part of our Services, we
offer products, features, or tools powered by artificial intelligence, machine
learning, or similar technologies (collectively, “AI Products”). These tools
are designed to enhance your experience and provide you with innovative
solutions. The terms in this Privacy
Notice govern your use of the AI Products within our Services.
Our AI Products
Our AI Products are designed for
the following functions:
§ Machine
learning models
How We Process Your Data Using
AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data’s safety.
6. HOW LONG DO WE
KEEP YOUR INFORMATION?
In Short: We keep your
information for as long as necessary to fulfill the purposes outlined in this
privacy notice unless otherwise required by law.
We will only
keep your personal information for as long as it is necessary for the purposes
set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal requirements). No
purpose in this notice will require us keeping your personal information for
longer than the period of time in which users have an account with us.
When we have
no ongoing legitimate business need to process your personal information, we
will either delete or anonymize such information, or, if this is not possible
(for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it
from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect
your personal information through a system of organizational and technical
security measures.
We have
implemented appropriate and reasonable technical and organizational security
measures designed to protect the security of any personal information we
process. However, despite our safeguards and efforts to secure your
information, no electronic transmission over the Internet or information
storage technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorized third parties
will not be able to defeat our security and improperly collect, access, steal,
or modify your information. Although we will do our best to protect your
personal information, transmission of personal information to and from our
Services is at your own risk. You should only access the Services within a
secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not
knowingly collect data from or market to children under 18 years of age.
We do not
knowingly solicit data from or market to children under 18 years of age. By
using the Services, you represent that you are at least 18 or that you are the
parent or guardian of such a minor and consent to such minor dependent’s use of
the Services. If we learn that personal information from users less than 18
years of age has been collected, we will deactivate the account and take
reasonable measures to promptly delete such data from our records. If you
become aware of any data we may have collected from children under age 18,
please contact us at support@imbrr.com.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review,
change, or terminate your account at any time.
Withdrawing your
consent: If we are relying on your consent to
process your personal information, which may be express and/or implied consent
depending on the applicable law, you have the right to withdraw your consent at
any time. You can withdraw your consent at any time by contacting us by using
the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT
THIS NOTICE?" below or
updating your preferences.
However,
please note that this will not affect the lawfulness of the processing before
its withdrawal nor, when applicable law allows, will it affect the processing
of your personal information conducted in reliance on lawful processing grounds
other than consent.
Account Information
If you would
at any time like to review or change the information in your account or
terminate your account, you can:
■ Log in to your account settings and update your user account.
■ Contact us using the contact information provided.
Upon your
request to terminate your account, we will deactivate or delete your account
and information from our active databases. However, we may retain some
information in our files to prevent fraud, troubleshoot problems, assist with
any investigations, enforce our legal terms and/or comply with applicable legal
requirements.
If you have
questions or comments about your privacy rights, you may email us at
support@imbrr.com.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web
browsers and some mobile operating systems and mobile applications include a
Do-Not-Track ("DNT") feature or setting you can activate to signal
your privacy preference not to have data about your online browsing activities
monitored and collected. At this stage no uniform technology standard for
recognizing and implementing DNT signals has been finalized. As such, we do not
currently respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked online. If a standard
for online tracking is adopted that we must follow in the future, we will
inform you about that practice in a revised version of this privacy notice.
California
law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or
legal standard for recognizing or honoring DNT signals, we do not respond to
them at this time.
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a
resident of California, Colorado, Connecticut, Delaware, Florida, Indiana,
Iowa, Kentucky, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey,
Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the
right to request access to and receive details about the personal information
we maintain about you and how we have processed it, correct inaccuracies, get a
copy of, or delete your personal information.
You may also have the right to withdraw your consent to our processing
of your personal information. These
rights may be limited in some circumstances by applicable law. More information
is provided below.
What categories of personal information do we
collect?
We have
collected the following categories of personal information in the past twelve
(12) months:
|
Category |
Examples |
Collected |
|
A.
Identifiers |
Contact
details, such as real name, alias, postal address, telephone or mobile
contact number, unique personal identifier, online identifier, Internet
Protocol address, email address, and account name |
YES |
|
B.
Personal information as defined in the California Customer Records statute |
Name,
contact information, education, employment, employment history, and financial
information |
YES |
|
C.
Protected classification characteristics under state or federal law |
Gender and
date of birth |
NO |
|
D.
Commercial information |
Transaction
information, purchase history, financial details, and payment information |
NO |
|
E.
Biometric information |
Fingerprints
and voiceprints |
NO |
|
F.
Internet or other similar network activity |
Browsing
history, search history, online behavior, interest data, and interactions
with our and other websites, applications, systems, and advertisements |
NO |
|
G.
Geolocation data |
Device
location |
NO |
|
H. Audio,
electronic, visual, thermal, olfactory, or similar information |
Sensor
data created in connection with our business activities |
YES |
|
I.
Professional or employment-related information |
Business
contact details in order to provide you our Services at a business level or
job title, work history, and professional qualifications if you apply for a
job with us |
NO |
|
J.
Education information |
Student
records and directory information |
NO |
|
K.
Inferences drawn from collected personal information |
Inferences
drawn from any of the collected personal information listed above to create a
profile or summary about, for example, an individual’s preferences and
characteristics |
NO |
|
L.
Sensitive personal information |
Account
login information, drivers’ licenses, health data, precise geolocation,
racial or ethnic origin, religious or philosophical beliefs, and sex life or
sexual orientation |
NO |
We may
also collect other personal information outside of these categories through
instances where you interact with us in person, online, or by phone or mail in
the context of:
§ Receiving
help through our customer support channels;
§ Participation
in customer surveys; and
§ Facilitation
in the delivery of our Services and to respond to your inquiries.
We will use and retain the
collected personal information as needed to provide the Services or for:
§ Category A – As long as the user has an account with us
§ Category B - As long as the user has an account with us
§ Category H - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect in “WHAT INFORMATION
DO WE COLLECT?”
How do we use and share your personal information?
Learn about
how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?”
Will your information be shared with anyone else?
We may
disclose your personal information with our service providers pursuant to a
written contract between us and each service provider. Learn more about who we
disclose personal information to in the section, "WHEN AND WITH WHOM DO WE
SHARE YOUR PERSONAL INFORMATION?"
We may use
your personal information for our own business purposes, such as for
undertaking internal research for technological development and demonstration.
This is not considered to be "selling" of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.
Your Rights
You have
rights under certain US state data protection laws. However, these rights are
not absolute, and in certain cases, we may decline your request as permitted by
law. These rights include:
§ Right to know whether or not we are processing your personal data
§ Right to access your personal data
§ Right to correct inaccuracies in your personal data
§ Right to request deletion of your personal data
§ Right to obtain a copy of the personal data you previously shared with us
§ Right
to non-discrimination for exercising your rights
§ Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
Depending
upon the state where you live, you may also have the following rights:
§
Right to access the
categories of personal data being processed (as permitted by applicable law,
including the privacy law in Minnesota)
§
Right to obtain a
list of the categories of third parties to which we have disclosed personal
data (as permitted by applicable law, including the privacy law in California,
Delaware, and Maryland)
§
Right to obtain a
list of specific third parties to which we have disclosed personal data (as
permitted by applicable law including the privacy law in Minnesota and Oregon)
§
Right to review,
understand, question, and correct how personal data has been profiled (as
permitted by applicable law, including the privacy law in Minnesota)
§
Right to limit use
and disclosure of sensitive personal data (as permitted by applicable law,
including the privacy law in California)
§
Right to opt out of
the collection of sensitive data and personal data collected through the
operation of a voice or facial recognition feature (as permitted by applicable
law, including the privacy law in Florida)
How to
Exercise Your Rights
To exercise
these rights, you can contact us by emailing to support@imbrr.com, or by referring to the contact details at the bottom of this
document.
Under
certain US state data protection laws, you can designate an authorized agent to
make a request on your behalf. We may deny a request from an authorized agent
that does not submit prof that they have been validly authorized to act on your
behalf in accordance with applicable laws.
Request
Verification
Upon
receiving your request, we will need to verify your identity to determine you
are the same person about whom we have the information in our system. These
verification efforts require us to ask you to provide information so that we
can match it with information you have previously provided us. For instance,
depending on the type of request you submit, we may ask you to provide certain
information so that we can match the information you provide with the
information we already have on file, or we may contact you through a
communication method (e.g., phone or email) that you have previously provided
to us. We may also use other verification methods as the circumstances dictate.
We will only
use personal information provided in your request to verify your identity or
authority to make the request. To the extent possible, we will avoid requesting
additional information from you for the purposes of verification. However, if
we cannot verify your identity from the information already maintained by us,
we may request that you provide additional information for the purposes of
verifying your identity and for security or fraud-prevention purposes. We will
delete such additionally provided information as soon as we finish verifying
you.
Appeals
Under
certain US state data protection laws, if we decline to take action regarding
your request, you may appeal our decision by emailing us at support@imbrr.com. We will inform you in writing
of any action taken or not taken in response to the appeal, including a written
explanation of the reasons for the decision. If your appeal is denied, you may
submit a complaint to your state attorney general.
California
“Shine The Light” Law
California
Civil Code Section 1798.83, also known as the “Shine The Light” law, permits
our users who are California residents to request and obtain from us, once a
year and free of charge, information about categories of personal information
(if any) we disclosed to third parties for direct marketing purposes and the
names and addresses of all third parties with which we shared personal
information in the immediately preceding calendar year. If you are a California
resident and would like to make such a request, please submit your request in
writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update
this notice as necessary to stay compliant with relevant laws.
We may
update this privacy notice from time to time. The updated version will be
indicated by an updated "Revised" date and the updated version will
be effective as soon as it is accessible. If we make material changes to this
privacy notice, we may notify you either by prominently posting a notice of
such changes or by directly sending you a notification. We encourage you to
review this privacy notice frequently to be informed of how we are protecting
your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have
questions or comments about this notice, you may email us at moc.rrbmi@troppus.
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the
applicable laws of your country, you may have the right to request access to
the personal information we collect from you, change that information, or
delete it. To request to review, update, or delete your personal information,
please email moc.rrbmi@troppus.